Product Questions

Does Brytn Smile work on wine & coffee stains?

Yes, Brytn Smile was formulated to erase the toughest stains. Including years of coffee or red wine drinking.


Does Brytn Smile cause sensitivity?

Brytn Smile whitening gel formula was engineered with sensitive teeth in mind. The formula does not cause sensitivity of other systems.


Does Brytn Smile really work? 

The easy answer is YES! We back this with our 30-day guarantee if you are not happy with the results, we will give you a full refund.


Can I whiten my teeth even if I have fillings? 

The answer is yes!


How often should I use the product and for how long?

You can use the product for 15-30 minutes each day for 7 days straight. Then take a break for 1-3 days, and continue.


Why use Brytn Smile?

Professional teeth whitening in the comfort of your own home. Get results without sensitivity caused by other systems or products. Our customers report professional results, quicker in short-term and long-term use with our products vs. our competitors. Get professional results at a fraction of the cost compared to treatments from your dentist that cost between $500- $1,000.


Is Brytn Smile products safe?

Yes, our products are safe for teeth and enamel. All of our products are made in FDA approved facilities.


What does it mean when my device is flashing blue?

It’s time to charge your device! Please place your device on the charger with the mouthpiece facing away from the charging cord. The device will continue to flash blue. Once the device is fully charged the flashing blue light will stop.


How do I know when my device is done charging?

Your device is done charging once the device is no longer flashing blue. This usually takes 1-3 hours


How can I update my order?

Due to our quick processing time, we are unable to modify your order. If you made a mistake while ordering, please email us immediately at info@brytnsmile.com with your order number. We’ll do our best to process your request.


How can I check the status of my order?

When your order ships we'll send you a tracking number so you can keep an eye out for delivery.


Can I make changes or cancel my order?

Due to our quick processing time, we are unable to modify an order after it has been submitted. Please contact us immediately at info@brytnsmile.com with your order number if you must cancel your order.


What if I forgot to use my discount code?

Email us at info@brytnsmile.com 

*Please be aware that discount codes will not apply to ANY subscription purchase. If a discount code box is not available at checkout, please select the one-time purchase option of the item.



How do payment plans work?

We have partnered with several providers including Afterpay, Klarna, and Quadpay for 0% interest installment plans. There are zero fees when choosing split payment plans.


What forms of payment do you accept?

We accept all major credit and debit cards. Paypal and Amazon checkout.


When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.


What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.


Where do you ship to?

Currently within the United States & Canada.

We do offer international shipping to select countries. The available countries will appear when entering the shipping info. *Please note: Estimated duties and taxes are due upon arrival.


When will my order ship?

Orders are generally shipped within 1-2 business after received. Estimated time for delivery is 2-4 days after shipped. As soon as the order ships you’ll receive a shipment notification email with a tracking number. Please note all orders placed on Saturday or Sunday will ship the next business day.

*There could be extended shipping delays due to COVID19


How can I edit my shipping address?

If your order is shipping to an incorrect address, please email info@brytnsmile.com as soon as possible.

Due to our fast turnaround time, incorrect address information needs to be submitted within 10 minutes of placing the order.


What if my order is marked delivered but is nowhere to be found?

If your order has been marked as DELIVERED by USPS or another carrier and is nowhere to be found, please email info@brytnsmile.com as soon as possible.

After a package has been marked as DELIVERED and if package can not be located, we require a 36 hour wait time to ensure USPS/other carrier will not make another attempt for delivery.



What is your return policy?

If for any reason, within 30 days from purchase, you are not completely satisfied with your order we will refund the purchase price.

Please contact us at info@brytnsmile.com. Please include your order number.


How long does it take to process a return?

Please email Info@brytnsmile.com to make sure your return will be approved. Once the product is received, a refund will be issued. Credit card refunds usually take 5-10 business days to appear on your statement.


What should I do if I recieve the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@brytnsmile.com with your order number and we’ll be sure to get you the product you ordered!


When can I expect my refund?

Credit card refunds usually take 5-10 business days to appear on your statement.